13-3 Customer Service Technician
Customer Service Technician
Suite 3.04, Rhodes Corporate Park, 1F Homebush Bay Drive, Rhodes NSW 2138, Australia
Vatech Medical Pty Ltd, established in 2012, is the Australasian subsidiary of Vatech, a global leader in digital dental imaging and X-ray technology. Based in Sydney, the company imports and services cutting-edge X-ray equipment throughout Australia and New Zealand. Vatech is known for its strong R&D capabilities, high-quality product offerings, and commitment to customer satisfaction.
- Bachelor’s degree in a STEM-related field (e.g., Engineering, Physics, Biomedical, Computer Science)
- English Level 1: Proficient (Able to communicate effectively in any situation)
- NSW EPA IA10 License preferred (or must be able to obtain)
- Australian driver’s license required
Certification
- NSW EPA IA10 License (Preferred)
- Valid Australian driver’s license (Required)
- Provide technical support via phone, email, and remote tools (e.g., TeamViewer)
- Diagnose and resolve hardware/software issues efficiently
- Create and maintain troubleshooting documentation and user guides
- Order and dispatch replacement parts
- Log all service activities and customer interactions in Salesforce
- Collaborate with stakeholders to resolve technical service requests
- Monitor open service tickets to ensure timely resolution
- Contribute to process improvement by identifying recurring issues
Resume (English)
Cover Letter (English)
Korean 
English