Bluelink International Australia

5-1 Customer Contact Officer (Korean Language)

Customer Contact Officer(Korean Language)

55 Murray Street, Pyrmont, NSW, Australia

BlueLink International Australia Pty. Ltd. is a premium customer service call centre, founded in 2009 and located in the heart of Sydney. It manages customer relations for prestigious global brands across the Asia-Pacific region. With 110 employees from diverse cultural backgrounds, the company fosters a vibrant and international work environment that encourages professional growth and collaboration.

Korean Language – Level 1 (Proficient)
Strong verbal and written communication skills in both Korean and English
Excellent interpersonal and customer service abilities
Previous customer service or call center experience preferred but not essential
Ability to work in a team and adapt to a multicultural environment
Proactive problem-solving mindset and strong attention to detail

This is a full-time on-site role for a Customer Contact Officer in the airline customer

service sector, based in Pyrmont, Sydney.

The role involves providing customer service support via phone, email, and chat to Korean-speaking customers. You will handle inquiries related to airline reservations, policies, loyalty programs, and other service-related topics, ensuring a professional and empathetic experience for every customer.

Deliver consistent and high-quality customer service
Communicate with customers in Korean and English
Handle inquiries related to bookings, flight changes, policies, and promotions
Follow airline service protocols and procedures
Maintain accurate records of interactions and escalate cases as needed

Resume (English)
Cover Letter (English)

Bluelink International Australia

5-1 Customer Contact Officer (Korean Language)

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